Question 1

How do I submit a complaint anonymously?

Accepted Answer

To submit a complaint anonymously, simply click on 'Submit Complaint' from the main menu. Fill out the complaint form with details about what happened, when, where, and who was involved. Your identity will be kept completely confidential from the business until you choose to reveal it.

Question 2

What happens after I submit a complaint?

Accepted Answer

Once submitted, your complaint is sent to the business. They have 5 days to acknowledge it. If acknowledged, they can communicate with you directly through the platform. If not acknowledged within 5 days, your complaint becomes public (with your identity still protected).

Question 3

Is my personal information really kept private?

Accepted Answer

Yes, your personal information is completely protected. Businesses cannot see your name, contact details, or any identifying information unless you explicitly choose to share it with them.

Question 4

What do businesses get out of being on RDACTD?

Accepted Answer

RDACTD gives businesses a private channel to resolve customer complaints before they go public. You get a RDACTD Score that showcases your responsiveness, AI-powered insights that reveal complaint trends and sentiment, accreditation badges that build trust, and competitive intelligence to see how you stack up in your industry.

Question 5

How does the RDACTD Score help my business?

Accepted Answer

Your RDACTD Score is a 0-100 rating based on response time, resolution rate, and customer satisfaction. It's displayed on your public profile and serves as a trust signal to potential customers. The score comes with actionable improvement tips and competitive benchmarking.

Question 6

Can I resolve complaints without public exposure?

Accepted Answer

Yes — that's one of RDACTD's core features. When a customer files a complaint, you have 5 days to acknowledge and begin resolving it. Complaints resolved within this window never become public. There's no admission of fault required, and you can communicate directly with the customer through our secure messaging system.

Question 7

How does RDACTD pricing work for businesses?

Accepted Answer

RDACTD offers three business tiers: Essential ($49/mo) for complaint management and basic analytics, Professional ($99/mo) for AI insights and predictive analytics, and Enterprise ($149/mo) for multi-location management and API access. All tiers include private complaint resolution and RDACTD Score tracking.

Question 8

How do I claim my business on RDACTD?

Accepted Answer

Search for your business on RDACTD, click 'Claim This Business,' and verify ownership through a simple verification process. Once claimed, you can start responding to complaints from your dashboard, track your RDACTD Score, and access analytics. The entire process takes about 2 minutes.